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Return Policy

Return Policy

Our Return Policy applies to merchandise purchased directly via www.jaanchoxi.com only.

Our Return Policy applies to merchandise purchased directly via www.jaanchoxi.com only. Here at JAAN CHOXI, we take extra effort to ensure every single item has gone through a quality check to ensure the item is defect free before it is ready to be shipped to you. However, should there be any rare cases when you receive an incorrect or a defected item, a 1-1 exchange will be processed. In addition, it will be reviewed on a case by case basis.

Should your item(s) be out of stock or unavailable, you will be notified via email immediately. You will be able to choose for a full cash refund or refunds issued in store credit for future purchases.

We offer return and exchange services under the following circumstances:

  • Incorrect size received
  • Incorrect item received
  • Damaged merchandise

We provide a 10 day grace period (starts after we have mailed out your order) for you to initiate contact us, and let us know about either of the three circumstances mentioned above. If during this grace period you decide to return or exchange your purchase(s), simply contact us and let us know.

All items to be returned or exchanged have to be in mint condition, with all tags, original packaging and in brand new condition. Kindly note that all returns and exchanges are evaluated strictly. We reserve the right to reject any returns or exchanges if the item(s) do not meet our strict standards. If rejected, items will be mailed back to you at your cost.

Kindly note that all shipping charges for returns and exchanges will have to be borne by you and we will not be responsible for any packages lost in transit.

Incorrect Size Received:

To resolve this issue, please drop us an email within 10 days dated from the day your parcel has been shipped. In the email, please attach clear snapshots of the incorrect item received and we will get back to you within 24 hours.

Incorrect Item Received:

We apologize for sending you an incorrect item. To resolve this issue, please drop us an email within 10 days dated from the day your parcel has been shipped. In the email, please attach clear snapshots of the incorrect item received and we will get back to you within 24 hours.

Defected Item Received:

We apologize for sending you an incorrect item. To resolve this issue, please drop us an email within 10 days dated from the day your parcel has been shipped. In the email, please attach clear snapshots of the incorrect item received and we will get back to you within 24 hours

Should your item(s) be out of stock, you will be notified via email immediately. You will be able to choose for a full cash refund or refunds issued in store credit for future purchases.

JAAN CHOXI strives to display our product's images as accurate as possible. However, the actual colours you see depend on the resolution of your monitor screen. Hence, we cannot promise that the colours appear on your monitor's display will be the same as our products in real life. Requests of 1-1 exchange, returns or refunds will be rejected for this case. However, should there be any rare cases when you receive an item that is not true to product's images as shown on our website, returns will be accepted and refunds will be issued in store credit. In addition, it will be reviewed on a case by case basis.

Please note:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

All returns and exchanges must be posted and returned within 10 days of receipt and returned in original condition*

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

Thank you for your understanding and cooperation.

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